Transformation Delivery Programme Manager
Job summary
We are looking for an experienced and motivated Programme Manager to lead the delivery of complex transformation programmes within a dynamic and evolving environment. This is a pivotal role that sits at the heart of organisational change, requiring someone who can successfully bridge strategy and delivery while working across a wide range of stakeholders.
As Programme Manager, you will be responsible for translating strategic priorities into clear, deliverable plans and ensuring these are implemented effectively. You will oversee multiple workstreams, balancing competing priorities while maintaining a strong focus on outcomes, quality, and impact. This role demands a high level of organisation, the ability to think strategically, and the confidence to operate in a complex and sometimes ambiguous landscape.
You will work closely with senior leaders, operational teams, and partners to coordinate activity, drive progress, and ensure alignment across all aspects of the programme. The role also requires a strong focus on collaboration, as success will depend on building trusted relationships and enabling others to deliver change alongside you.
Please note: This vacancy is not eligible for visa sponsorship. Applicants must already hold the legal right to work in the UK and be able to provide evidence of this at the point of appointment
Previous applicants need not apply
Main duties of the job
A key part of this role is leading the day-to-day management of programmes from inception to delivery and evaluation. This includes developing clear programme plans that map timelines, milestones, dependencies, and deliverables, ensuring alignment to objectives and consistent progress tracking.
Maintain programme infrastructure, including risk and issue logs, reporting frameworks, and governance documentation. Requiring strong attention to detail and a proactive approach to identifying and managing risks. You will take a solution-focused approach to resolve issues and maintain momentum.
You will act as a key contact, working with internal and external partners, facilitating meetings, managing expectations, and ensuring stakeholders remain informed and aligned. You will communicate confidently with a range of audiences, adapting your style as needed.
You will also support governance and assurance processes, developing reporting structures, prepare briefings, and provide updates on progress, risks, and performance. A strong focus on performance and impact, using data to monitor progress, identify improvements, and ensure delivery of tangible benefits over time.
We recognise that some applicants may use AI tools to prepare their application materials. This is acceptable, but all submissions must be accurate, honest, and reflect your own experience and suitability for the role.
We encourage applications that genuinely represent you.
About us
The GP Support Unit GPSU exists to champion, support, and amplify general practice in Somerset. Acting as an extension of the practice team, we help GPs and primary care professionals navigate challenges, embrace innovation, and thrive. Through collaboration, shared expertise, and hands-on support, we deliver high-quality services that reduce burden, unlock system value, and ultimately improve patient outcomes. Trusted by practices and recognised across the Somerset system, the GPSU is here to make general practice stronger now and into the future.
Job description
Job responsibilities
Programme Management and Delivery
- Lead the operational delivery of complex system-wide transformation programmes across all stages of the lifecycle
- Develop and maintain a comprehensive programme plan aligned to agreed milestones
- Coordinate delivery across multiple workstreams including:
- Workforce and team development
- Operational and service delivery activities
- Ensure delivery is aligned to agreed programme objectives, metrics and benefits
- Establish and maintain programme documentation including:
- Plans
- RAID logs
- Benefits frameworks
- Reporting dashboards
- Apply structured programme management methodologies to ensure delivery discipline
Ensure delivery is adaptable across environments with varying levels of readiness, supporting both implementation and development.
2. System Leadership and Delivery
Support the implementation of new service delivery models across the system.
Work with stakeholders and delivery teams to embed improved ways of working and new approaches.
Develop strong working relationships across a wide range of stakeholder groups including operational, clinical, and strategic partners.
- Develop strong working relationships across:
- General Practice
- Community services
- ICB
- Social care
- VCSE partners
Support coordination of stakeholders to deliver integrated approaches.
Enable consistent workflows and approaches while allowing flexibility for local context.
3. Stakeholder & Relationship Management
Build and maintain strong working relationships across the organisation and wider system.
Act as a key point of contact for programme stakeholders.
Facilitate collaboration, engagement, and shared learning across teams.
4. Governance, Reporting and Assurance
- Support the Programme Lead in maintaining effective programme governance
- Prepare high-quality reports and papers for senior leadership and governance groups
- Establish and manage reporting processes, progress tracking, and dashboards
- Monitor delivery against milestones and KPIs
- Ensure effective risk and issue management and escalation
- Support programme assurance and gateway reviews
5. Performance, Data and Benefits Realisation
- Work with data and analytics teams to define and track programme metrics.
- Monitor delivery of key outcomes including implementation progress, service improvements, and achievement of programme objectives.
- Analyse data to identify variation, risks and opportunities
- Support benefits realisation and impact evaluation
6. Financial and Resource Management
- Support management of programme budgets and resources
- Monitor spend and track against plan
- Support development of business cases and investment proposals
- Ensure value for money and efficient use of resources
7. Team Leadership and Development
- Lead and support Project Managers and analysts, and wider team members
- Coordinate delivery across programme team members
- Provide direction and support to ensure delivery at pace
- Promote a culture of collaboration, continuous improvement and accountability
Person Specification
Qualifications
- Evidence of continuous professional development
- Educated to degree level or equivalent experience in a relevant role
- Project or programme management qualification (e.g. Prince2 Foundation, APM) or equivalent experience
Personal Qualities
- Adaptable and resilient in a dynamic working environment
- Enthusiastic, creative, and self-motivated
- Commitment to improving patient outcomes and reducing inequalities
- Collaborative and inclusive approach to working
- Proactive, resilient and adaptable
- High levels of professionalism and integrity
- Commitment to continuous improvement
Other Requirements
- Right to work in the UK
- Flexible to attend in-person meetings/events across Somerset
- Car driver with willingness to travel within the county as required
Training and Communication
- Willing to undertake mandatory training required by
- GPSU
- Willing to undertake role-related training as identified by the line manager
- Ability to build and maintain effective relationships with colleagues and stakeholders
- Capable of communicating confidently and clearly across a range of platforms
Experience
- Significant experience in programme or project management within the NHS or health/social care
- Experience delivering transformation programmes across multiple organisations
- Strong understanding of Primary Care, PCNs, and Integrated Care Systems
- Experience in managing complex stakeholder environments
- Experience in performance management, reporting, and benefits realisation
- Experience using programme/project management methodologies
- Experience working across organisations or systems at different levels of maturity, with the ability to tailor approaches accordingly
- Experience supporting both implementation and service development / scale-up
- Experience in digital or data-enabled transformation
- Experience in population health management
- Programme management qualification MSP or equivalent
Knowledge and Skills
- Strong programme planning and organisational skills
- Excellent communication and presentation skills
- Ability to influence and build relationships across organisational boundaries
- Strong analytical and problem-solving skills
- Ability to manage competing priorities and deliver at pace
- Ability to interpret data and use it to drive decision-making
- Skilled in stakeholder engagement and facilitation
Employer details
Employer name
GPSU - General Practice Support Unit
Address
GPSU Ltd
Abbey Manor Business Centre, Preston Road
Yeovil
Somerset
BA20 2EN
United Kingdom