Service Desk Engineer (1st/2nd Line)

Service Desk Engineer (1st/2nd Line)

Location: Hertfordshire

Salary: £28,000 - £30,000 with Working from home and Bonus

My client, a highly successful and well-established business based in Hertfordshire, is looking to add a

Service Desk Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service.

If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally.

This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You’ll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology.

Role:

• Providing day-to-day 1st and 2nd Line support to internal users.
• Logging, managing, and resolving tickets through the Service Desk.
• Troubleshooting hardware and software issues across desktop environments.
• Supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
• Managing users, permissions, and access via Active Directory.
• Working closely with senior engineers to escalate and resolve more complex issues.
• Contributing to documentation and knowledge sharing across the team.

There will also be opportunities to gain exposure to more advanced technologies and projects over time, as you develop within the role, with ongoing support and training provided.

Technical Experience:

The ideal candidate will have strong, hands-on experience across:

• Microsoft 365 / Office 365.
• Windows OS (desktop support).
• Active Directory (user management, permissions).
• Service Desk / ticketing systems.
• MDM Solutions
• Networking (DNS, DHCP, TCP/IP)
• VOIP Telephony Support
• General troubleshooting across hardware and software.

About You:

• 1–3 years’ experience in an IT support or Service Desk environment (or equivalent exposure).
• A strong interest in technology and a desire to build a career in IT.
• Excellent communication skills and a customer-focused mindset.
• A proactive attitude with a willingness to learn and take on new challenges.
• Comfortable working within a team environment and contributing to a positive culture.

What’s On Offer:

• Hybrid working (2 days from home).
• Ongoing training and development opportunities.
• A supportive and social team environment.
• Exposure to modern technologies and well-known clients.
• A company that genuinely values its people and promotes from within.

Please note: this role does not offer visa sponsorship.

Key Words: 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting