IT Helpdesk Technician Apprentice
The role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The team supports, maintains and develops GMAT’s IT support function including all desktop and laptop support.
Role
- Resolve assigned IT helpdesk calls
- Assist with all channels of communication into the helpdesk (phone, email, web portal)
- To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
- Provide cover for the helpdesk between the hours of 7.30am to 5pm
- Attend relevant meetings as required
- Build a good rapport with all helpdesk customers
- Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
- Apply diagnostic utilities to aid in troubleshooting
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th April 2026
- Start Date
- Friday, 17th April 2026
Desired Skills
- IT skills
- Customer care skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)