IT Technician Apprentice
The role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The team supports, maintains and develops GMAT’s IT support function including all desktop and laptop support.
Role
- Resolve assigned IT helpdesk calls
- Assist with all channels of communication into the helpdesk (phone, email, web portal)
- To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
- Provide cover for the helpdesk between the hours of 7.30am to 5pm
- Attend relevant meetings as required
- Build a good rapport with all helpdesk customers
- Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
- Apply diagnostic utilities to aid in troubleshooting
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 20th October 2026
- Start Date
- Tuesday, 27th October 2026
Desired Skills
- IT skills
- Customer care skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)