Senior IT Technician

Job Overview

I am seeking an experienced IT Technician to join my Black Country based client. This is a newly created role, and will be key in providing technical support to a growing business. Its main focus will be to ensure their inhouse IT systems operate smoothly, and to the highest of standards.

I require a proactive individual who can communicate effectively with users and prioritise & resolve issues efficiently. The IT Technician will work with various operating systems & programs, including Office 365, and will be instrumental in maintaining computer hardware and software.

Responsibilities

• Provide IT support to users across the organisation, resolving network, hardware and software issues promptly.
• Troubleshoot software problems and implement effective solutions
• Install, maintain and configure computer hardware, ensuring all equipment is functioning correctly.
• Support the transition towards company-wide use of AI and cloud based technology.
• Setting up new starters/users, providing guidance on equipment & software use.
• Updating/maintaining the company intranet.
• Provision of training to users of Office 365
• Identifying potential data security risks and maintaining a safe working environment
• Identify and mitigate risks to data security
• Build & repair laptops, set up desk tops and manage company mobile usage.
• Conduct regular maintenance checks on IT equipment to prevent potential problems.
• Collaborate with staff across the business to improve processes and enhance service delivery.

Experience & Personal Qualities

• Proven experience in a similar IT support role, demonstrating strong technical support skills.
• Proficiency in troubleshooting software issues across various platforms
• Familiarity with computer hardware components, including cabling and servers, and their functionality.
• Demonstrable ability to prioritise and attend to business-critical issues
• The ability to improve the use of firewall technology.
• Excellent communication skills, both verbal and written, enabling effective interaction with users at all levels.
• Strong problem-solving abilities with a keen attention to detail.
• An "enabling" attitude that enhances the team's ability to add value.

This role requires a passion for technology and problem solving, with the ability to work independently as well as part of a team in a fast-paced environment. It's a great opportunity for someone looking for the next step in their career.