Tier 2 Network Analyst

About us

GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions.

Overview

As a Tier 2 Network Analyst, you will act as a key conduit between Customer Service, Planning, and Engineering teams, ensuring that insights from EV network performance data are translated into meaningful actions. You will autonomously monitor, analyse, and interpret network data to identify trends, detect anomalies, and support the resolution of complex issues in collaboration with Tier 3 Engineering.

This role is critical to maintaining high service standards across our EV infrastructure, enabling proactive issue resolution and data-driven decision-making that supports our strategic objectives.

The role

• Serve as the primary analytical link between Customer Service, Planning, and Engineering teams, translating operational issues into actionable insights.
• Continuously monitor EV network performance, identifying degradation, outages, or anomalies before they impact customers.
• Conduct root cause analysis on recurring or high-impact issues, escalating to Tier 3 Engineering with detailed evidence and recommendations.
• Develop and maintain dashboards and reports that provide visibility into network health, asset utilisation, and service performance.
• Collaborate with Planning to inform asset lifecycle decisions, including upgrades, replacements, and capacity planning.
• Support incident response by providing rapid data analysis and historical context to aid resolution.
• Maintain and enhance asset and network data quality, ensuring accuracy in registers and documentation.
• Stay current with industry standards, regulatory requirements, and emerging technologies in EV infrastructure and network analytics.

You’ll bring

• Strong analytical skills with experience in network or infrastructure performance analysis, ideally within EV or utilities.
• Proven ability to work autonomously and translate customer-facing issues into technical investigations.
• Skilled in stakeholder engagement, with the ability to communicate complex technical insights to non-technical teams.
• Familiarity with EV charging infrastructure, charge point management systems, and protocols such as OCPP and OCPI.
• Experience in incident and problem management, including root cause analysis and post-incident reviews.
• Ability to, and an understanding of how to automate reporting and data workflows using scripting and APIs.
• Understanding of data pipelines, time-series analysis, and data quality assurance.
• Knowledge of GIS tools and spatial analysis is a plus.
• Comfortable working in Agile environments with a continuous improvement mindset.
• Degree in a relevant technical field (e.g., Data Science, Engineering, Computer Science); certifications in cloud or data tools are advantageous.
• Experience in Python, SQL, and data visualisation tools (e.g., Power BI, Tableau); experience with cloud platforms (AWS, Azure) is desirable.
• EV Charging Knowledge
• Charge Point Management Systems
• Data Analysis
• Stakeholder Engagement
• Root Cause Analysis
• Problem Solving

Benefits & ways of working

💰 Financial benefits: Competitive pay, annual bonus, pension (5% employer contribution), life insurance (AIG, 4x salary), income protection (Legal & General)

🌿 Wellbeing & flexibility: 33 days holiday (incl. public holidays) + a day off for your birthday, hybrid working, enhanced family leave (6 months full maternity/primary adoptee pay, 2 weeks full partner/secondary adoptee pay), neo-natal care pay, Private Medical Insurance for you and your family (from day one), Employee Assistance Programme, 24/7 GP access, iFeel app for mental wellbeing support, eye test & glasses allowance

🌍 Planet-friendly perks: EV salary sacrifice scheme (CarWow)

🚀 Career growth: Learning & development resources via Go1 platform, in-house LMS

🌍 Inclusivity at GRIDSERVE

GRIDSERVE is an inclusive employer, committed to ensuring equitable opportunities for all.

We welcome applicants from every background, including those from under-represented and marginalised groups, and believe that diversity of thought fuels innovation and nurtures talent.

To support this, we guarantee interviews to all qualified disabled candidates who meet the essential criteria for the role.

Even if you don’t meet every requirement listed, we encourage you to apply — you may be the right fit for this role or for future opportunities.

#InclusiveHiring #NetworkAnalyst #HybridWork #GRIDSERVE