1st line support field engineer

We are currently looking for a 1st line support field engineer.

Your technical responsibilities will include, but not be limited to:

• Visiting client sites daily, acting as the first point of contact, and providing first-line support.
• Liaising with customers and providing information to aid them in their day-to-day IT-related activities.
• Liaising with 3rd party suppliers to address customer tickets.
• Escalating more complex tickets to the relevant senior technicians and learning from the senior team.
• Logging and addressing any software or hardware problems detected while on site.
• Due to the 24/7 support environment, rota-based weekend on-call shifts will be required (once training is complete).

Essential Skills and Personal Qualities

• Experience in a technical support role
• Strong knowledge of Microsoft 365
• Strong knowledge of Microsoft Windows 10 and 11
• Understanding of Windows Server – 2016 and 2019
• Understanding of Networking Fundamentals

Benefits:

• Casual dress
• Company pension (once probation is completed)
• Flexitime (for appointments)

Schedule:

• Monday to Friday (9am – 6pm)
• 23 Days holiday plus Bank Holidays