Head of Client Systems UK&I

We’re looking for a Head of Client Systems to lead the development and optimisation of freight management and client-facing IT systems across the UK & Ireland. This is a client-facing leadership role where you’ll drive system adoption, oversee key digital transformation initiatives, and ensure technology directly supports business growth and customer success.

• Act as the primary point of contact for client stakeholders on freight management systems, translating requirements into actionable system improvements.

• Lead multiple concurrent projects — from requirements gathering to delivery — ensuring they meet client needs and business KPIs.

• Drive client adoption and utilisation of core platforms through supply chain reviews, training, and value-led engagement.

• Oversee integrations, reporting enhancements, and process improvements to deliver actionable insights.

• Collaborate with UK and global teams to ensure seamless delivery and continuous improvement of IT systems.

• Manage budgets, vendor relationships, and system ROI while supporting business development with pre-sales expertise.

• Strong background in global freight forwarding, logistics, or supply chain operations.

• Advanced proficiency with CargoWise (workflow automation, configuration, data integration, reporting).

• Proven track record in project management, digital transformation, and system adoption initiatives.

• Strong communication and stakeholder management skills, with experience working across regions and cultures.

• Commercial awareness with the ability to align IT systems to wider business strategy.

• A proactive leader, confident in managing teams, projects, and client relationships.

This is a high-impact role at the intersection of technology and operations. You’ll play a key part in shaping how clients and internal teams engage with systems, ensuring efficiency, scalability, and value creation across the business.