Senior Digital Service Owner

As a Senior Digital Service Owner, you will lead and be accountable for the strategy, governance, and delivery of our client’s digital service portfolio. This includes six service portfolios: Cloud and Hosting, Communications and Collaboration, Engineering and Research, Enterprise IT, Software, and Workplace IT. You will ensure the end-to-end delivery, quality, and continuous improvement of these services to meet agreed service levels.

You will adopt a portfolio view, managing multiple services and products across channels, acting as a connection between multidisciplinary business areas and stakeholders, and serving as a key escalation point for delivery teams.

• Establish and implement a fully functioning multi-service strategy that delivers current and future business needs.
• Lead teams (technical experts, programme, portfolio, and project managers) to develop, implement, and continually improve digital services.
• Manage the end-to-end governance and operation of services, ensuring delivery to required standards.
• Act as the escalation point for IT Digital services within your portfolio.
• Monitor, evaluate, and report on service performance to inform continual improvement plans.
• Build and maintain strong stakeholder relationships, influencing them to support the digital service strategy.
• Work in an agile manner to manage service change priorities based on evolving requirements.
• Allocate funding and resources across services based on business priorities.
• Communicate benefits, outcomes, and performance metrics to senior stakeholders.

• Proven experience in developing IT digital service strategies that meet current and future business needs.
• Strategic mindset with the ability to translate business requirements into operational delivery.
• Demonstrable experience leading IT services through the full lifecycle: inception, adoption, continual improvement, and decommissioning.
• Strong track record of managing multiple IT digital services to meet contractual, KPI, and SLA standards.
• Experience delivering IT digital services using internal teams, contractors, and third-party providers.
• Skilled in negotiating Service Level Agreements and ensuring effective performance of teams and third parties.
• Strong leadership, interpersonal, and communication skills.
• Ability to manage conflicting priorities and adapt to changing requirements while delivering results.
• Experience working across digital teams, developing roadmaps, and translating them into initiatives that deliver business value.
• ITIL Level 3 certification (or equivalent experience).
• Agile working experience (e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I) or equivalent).