CAFM Change Delivery Lead

Our client is seeking an experienced Estates Systems Manager to support the development and maturity of CAFM capabilities and digital estate solutions. This is a strategic systems role involving governance, workflow alignment, process ownership and operational oversight. The post holder will also deputise for the G7 Systems Lead, supporting priorities across BAU and Workplace Services (WPS).

This role can be based at any of the following locations, operating on a hybrid basis with a requirement to spend 60% of time onsite:
Sheffield | Leeds | Manchester | Birmingham | Newcastle | Blackpool | Glasgow

Purpose of Role

To lead and deliver change management activities across the CAFM programme, with ownership of the CAFM Critical Data Set (CCDS) and associated workflows. The role ensures successful adoption of improved processes and system configurations through structured governance, stakeholder engagement and readiness assurance.

Key Responsibilities

Change Management & Governance

• Own the change control process for CCDS updates ensuring quality and governance compliance.

• Track, report and assure change readiness, adoption and performance outcomes.

• Support CAFM strategic governance and transformation activities.

Workflow Ownership

• Lead CAFM workflow design and optimisation across estates operations.

• Act as trusted advisor to business leads, coaching users through adoption of new processes.

• Ensure CCDS workflow integration aligns seamlessly with operational systems.

• Deliver tailored communication and engagement approaches to support change.

Strategic & Systems Leadership

• Deputise for the G7 Systems Lead on BAU and WPS priorities.

• Work collaboratively with suppliers, technical teams and digital partners to improve CAFM capability.

• Support development and implementation of CAFM strategy and digital roadmap.

Top 3 Essential Criteria

1. Strong experience in change management and governance.

2. Proven CAFM experience (Ideally Concept Evolution).

3. Excellent stakeholder and relationship management skills.

Full Essential Skills & Experience

• Demonstrable background delivering CAFM change or workflow transformation.

• Understanding of CCDS governance, systems assurance and workflow design.

• Experience in workflow optimisation and process mapping.

• Ability to influence stakeholders at all levels and drive engagement.

• Experience using Jira or similar tools for change tracking and control.