Senior Digital Service Owner

Location: Porton Down, Salisbury OR Portsdown West, Fareham – Hybrid (occasional travel to site)

Contract Length: 12 months

Pay Rate: £782/day Umbrella

Security Clearance: Active SC clearance

IR35 Status: In Scope

About the Role

We are seeking a Senior Digital Service Owner to lead a critical Engineering, Research, and Data Services portfolio. You will be responsible for managing and improving digital services that enable science and technology teams to undertake complex system design, analysis, high-performance modelling, simulation, and secure software development across all classification levels.

This role offers the opportunity to shape multi-service digital strategies, manage services end-to-end, and collaborate with highly skilled technical and programme teams in an agile environment.

Key Responsibilities

• Establish and implement a multi-service digital strategy aligned to current and future business needs.
• Oversee the end-to-end lifecycle of IT digital services, ensuring operational excellence and continual improvement.
• Act as the escalation point for IT Digital services and ensure quality-of-service standards are maintained.
• Build and maintain strong stakeholder relationships, influencing strategy adoption.
• Work in an agile manner, managing service change priorities based on evolving requirements.
• Monitor and report on service performance, supporting continuous improvement initiatives

Essential Requirements

• Proven experience developing IT digital service strategies that meet business needs.
• Strong strategic and operational mindset with experience translating requirements into actionable services.
• Track record of leading multiple IT digital services through their lifecycle, from inception to decommissioning.
• Experience delivering IT digital services using internal, contractor, and third-party models.
• Skilled in negotiating SLAs and ensuring high-performing teams.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage conflicting priorities while adapting to changing requirements.
• Experience creating digital roadmaps and delivering business value.
• ITIL v3 certification (or equivalent experience).
• Agile working knowledge (e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I) or equivalent).

Why Join Us?

• Flexible hybrid working with occasional site visits.
• Opportunity to influence strategic digital services in a high-profile science and technology environment.