1st Line Support Apprentice
• Providing 1st and 2nd line IT Support to our customers •Monitoring Customers' Infrastructure via RMM solution
Role
Your primary responsibilities & duties will include:
- Providing 1st and 2nd line IT Support to our customers
- Monitoring Customers Infrastructure via RMM solution
- Following escalation procedures to ensure Service Level Agreements are met
- Managing customer issues through to closure
- Identifying recurring outages and trends
- Providing ongoing documentation and improvement of processes
- Liaising with a third-party suppliers
- Attending customers’ sites when necessary
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
- ICT (Information Communications Technician) level 3 apprenticeship standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a level 3 IT qualification
Over 90% of our Apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship programme.
Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am - 5:30pm) Shift TBC
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 24th August 2025
- Start Date
- Tuesday, 26th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Passion for ICT
- Hard-working
- Motivated
- Positive attitude
- Hardware and software
- Troubleshooting
Qualifications
- English GCSE, grade C/4 + (Essential)
- Maths GCSE, grade C/4 + (Essential)
About the Employer
GUIDANCE TECHNOLOGIES LTD
We are Guidance Technologies your reliable and responsive IT partner Our expert team specialise in complete IT support and management to bring out the best in your business. We understand that each client is different and tailor our services by project and by person. Serving London and the South East, we proactively aim to improve, support and manage IT systems to keep your business connected, secure and protected.
- Company
- GUIDANCE TECHNOLOGIES LTD
- Location
- Kingfisher Office Reynolds Workspace at 113 High Street Rainham Kent, Kent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- GUIDANCE TECHNOLOGIES LTD
- Location
- Kingfisher Office Reynolds Workspace at 113 High Street Rainham Kent, Kent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted