EUC Analyst

Do you thrive in a hands-on technical role supporting a wide range of technologies? Do you enjoy solving complex end-user challenges and delivering exceptional on-site support? Are you looking for a role where every day is different, with opportunities to grow and make an impact across multiple locations? If so, this could be the perfect next step for you.

As an EUC Analyst, you’ll be a key part of our End User Computing team, providing expert deskside and walk-up support at our Head Office in Northampton, while also supporting sites across the Southern region. You’ll work across a broad technical landscape covering EUC, infrastructure, networking, and Microsoft 365 services - helping us maintain a reliable, secure, and high-performing environment.

As this is a regional role requiring significant travel to multiple sites, we are offering a company car, or car allowance, as part of the compensation package.

Pay, benefits and more:

We’re looking to offer a salary of up to £38,000, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme.

You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Deliver hands-on deskside and walk-up support at Head Office, managing incidents through ServiceNow and ensuring an exceptional end-user experience
• Support end - user devices, meeting room technology, and VC systems, maintaining consistently high standards across all Head Office collaboration spaces
• Provide on - site LAN/WLAN support including patching, cabling, installations, and occasional UPS/battery replacements
• Manage device imaging, deployment, and refresh activities, including supporting new site implementations and local technology refresh projects
• Maintain high - quality technical documentation, contribute to ITIL-aligned processes, and provide mentoring and technical guidance to colleagues

What you need to succeed at GXO:

• Strong organisation, analytical problem - solving skills, and the ability to prioritise effectively in a busy environment
• Experience in EUC and deskside support with solid knowledge of IT infrastructure, networking (Aruba/Cisco), Windows Server, imaging, and device security (e.g., BitLocker)
• Confident support knowledge of Microsoft 365 including Teams, SharePoint, OneDrive, and Exchange
• Excellent interpersonal skills with the ability to build strong working relationships across IT teams, business units, third-party partners, and end users
• A professional, proactive approach with the ability to manage multiple tasks, support projects, and adapt to travel requirements across regional sites

We engineer faster, smarter, leaner supply chains.

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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement