Apprentice Customer Support Technician – Business

Your role will be to handle Gamma’s phone and internet products, and to provide support when Gamma’s business partners have queries or technical issues with them. This could be anything from phone line faults to helping set up the technology. You will communicate with partners through different methods, including calls, emails and webchats, becoming experts across these channels to deliver quick and effective support. 

Key responsibilities: 

• You will be taught everything you need to know, especially the technical knowledge. However, as an apprentice, you can expect to:   
• Build your technical understanding of how Gamma’s phone and internet systems work. 
• Learn how Gamma works with other companies to set up internet connections and phone numbers for their partners.
• Meet Gamma’s standards of quality work and service.
• Take ownership of your tasks and manage your workload while focusing on providing excellent support services.
• Work closely with your team members, team leaders, and more experienced colleagues to learn and get things done together.

• Communication skills
• Organisation skills
• Team working
• Initiative