Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR & TECHNICAL SUPPORT – FULL TIME / WELWYN GARDEN CITY / £26,000 - £27,500

Garnell Corporate Communications have a brand new opening for an enthusiastic Customer Service Administrator & Technical Support

We are an award-winning provider of telecoms and digital solutions to the business sector - recognised for quality of service and boasting an impressive portfolio of corporate clients.

We are looking for a really efficient, well organised person who has either technical experience or a willingness to learn as technical support is a key part of the role, to join our amazing Customer Service team.  Working in a positive, friendly and supportive environment with a team who are passionate about managing and serving our corporate clients. 

If you believe that you can be a great asset to our team and would like to work for a market leading company, with a genuinely amazing reputation, then this may be the role for you!

In return, the Customer Service Administrator Can Expect:

• Competitive salary of £26,000 - £27,500
• 20 days annual leave, rising to 25 days after completion of your first year (PRO RATA)
• Company pension, Employee Benefits Portal, Free car parking
• Garnell Communications are an EOT (Employee Ownership Trust) company, and as such you may be eligible for a bonus based on company performance
• Work in a friendly company & be appreciated for your hard efforts
• Opportunity for personal development

The Customer Service Administrator Role:

Customers are at the heart of everything we do, and as a Customer Service Administrator you will be a key member of the team delivering outstanding customer service & technical support to our business clients. (Working title is Client Liaison & Tech Support Exec)

This Customer Service Administrator role is a great blend of providing 1st & 2nd line support, as well as being responsible for the associated administration - therefore an excellent telephone manner combined with accurate admin skills are vital for the role.

Key Responsibilities of the Customer Service Administrator:

• Providing support to Corporate Clients on a wide variety of mobile and fixed line enquiries (via phone and email)
• Dealing with our network providers to resolve technical queries (full training will be provided)
• Liaising with suppliers for quotations / general enquiries
• Processing new business for mobile and fixed line services
• Proactive project management
• Providing support to the sales team
• General office administration duties including updating databases
• Producing monthly and ad hoc client reports in Excel (full training will be provided)

Skills & Experience Required:

• Enthusiastic with a “can do attitude”
• Technical experience or a willingness to learn technical support as this is a key part of the role
• Someone who loves to “take ownership”
• Accurate with good attention to detail
• Good organisational skills
• Able to use their own initiative as well as working as part of a team
• Ability to learn new tasks

What’s Next?

Don’t miss out! Apply for this fantastic Customer Service Administrator position now, and we’ll be in touch.