English Speaking Customer Experience Officer
English Speaking Customer Experience Officer (Remote) | UK Based | Garnet Trade
Garnet Trade is hiring an English Speaking Customer Experience Officer to deliver fast, clear, and human support experiences for our customers. This is a fully remote role open to candidates based in the UK.
What you will do
- Provide customer support in English via live chat and email
- Handle inquiries with empathy, clarity, and a strong sense of ownership
- Troubleshoot user issues, escalate when needed, and follow through until resolution
- Keep accurate case notes and maintain clean ticket workflows
- Spot recurring issues and share insights to improve product and support processes
- Support onboarding questions and guide users through the platform experience
- Work closely with internal teams to ensure customer feedback reaches the right place
What we are looking for
- Native level or near native English, both written and spoken
- 1+ year experience in customer support, customer success, or service roles (preferred)
- Strong communication skills and calm problem solving under pressure
- Comfortable using ticketing tools and working with structured processes
- A detail oriented mindset and high reliability in remote work
- Availability to work UK hours
Nice to have
- Experience in fintech, trading, or financial platforms
- Experience with Zendesk, Intercom, Freshdesk, or similar tools
- Ability to handle high volume support while keeping quality consistent
What you can expect at Garnet Trade
- Fully remote setup with a supportive, performance focused culture
- Clear workflows and training to help you succeed from day one
- A team that values customer clarity, speed, and accountability
How to apply
- Apply via LinkedIn with your CV. If you want, add a short note with:
- Your support experience and tools you used
- Your availability window in UK time
Location: Remote (UK)
Type: Full time
Garnet Trade is an equal opportunity employer. We welcome applications from all qualified candidates.