Level 3 Business Administration apprenticeship
Gateshead Council is offering an exciting opportunity for a motivated and enthusiastic individual to join our Customer Experience & Digital. You’ll work within the Financial Assessments and Direct Payment teams – assisting with Direct Payments, Financial Protection, and Financial Assessments to support some of our most vulnerable residents.
Role
- Handling customer enquiries via phone, email or face-to-face
- Assisting with financial assessments and care related payments
- Helping to improve digital access and customer journeys
- Learning to use digital tools and systems to deliver efficient service
Training
- Business Administrator Level 3 Apprenticeship Standard
- Progression for the right candidate
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- GATESHEAD COUNCIL
- Working Week
- Monday - Thursday, 08:45 - 17:00 and Friday, 08:45 - 16:35
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 3
- Closing Date
- Monday, 1st September 2025
- Start Date
- Monday, 22nd September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
Gateshead Council
Gateshead is a great place to live, work and visit and Gateshead Council has a clear focus on helping communities to thrive. Customer Experience and Digital operates at the very core of the Council’s operations, working with services to support delivery of the Council priorities. This is an exciting opportunity to join the Council’s Customer Experience and Digital Team within Corporate Resources.
- Company
- Gateshead Council
- Location
- Civic Centre, Regent Street, Gateshead, Tyne and Wear, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,566 a year
- Posted
- Company
- Gateshead Council
- Location
- Civic Centre, Regent Street, Gateshead, Tyne and Wear, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,566 a year
- Posted