Level 3 Business Administration apprenticeship

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Gateshead Council is offering an exciting opportunity for a motivated and enthusiastic individual to join our Customer Experience & Digital. You’ll work within the Financial Assessments and Direct Payment teams – assisting with Direct Payments, Financial Protection, and Financial Assessments to support some of our most vulnerable residents.

Role

Handling customer enquiries via phone, email or face-to-face
Assisting with financial assessments and care related payments
Helping to improve digital access and customer journeys
Learning to use digital tools and systems to deliver efficient service

Training

Business Administrator Level 3 Apprenticeship Standard

Progression for the right candidate

Apprenticeship Standard: Business administrator (level 3)
Training Provider: GATESHEAD COUNCIL
Working Week: Monday - Thursday, 08:45 - 17:00 and Friday, 08:45 - 16:35
Expected Duration: 1 Year 6 Months
Positions Available: 3
Closing Date: Monday, 1st September 2025
Start Date: Monday, 22nd September 2025

Desired Skills

Communication skills
IT skills
Attention to detail
Team working

Qualifications

English GCSE, grade 4 (Essential)
Maths GCSE, grade 4 (Essential)

About the Employer

Gateshead Council

Gateshead is a great place to live, work and visit and Gateshead Council has a clear focus on helping communities to thrive. Customer Experience and Digital operates at the very core of the Council’s operations, working with services to support delivery of the Council priorities. This is an exciting opportunity to join the Council’s Customer Experience and Digital Team within Corporate Resources.

Company: Gateshead Council
Location: Civic Centre, Regent Street, Gateshead, Tyne and Wear, England
Employment Type: Advanced Apprenticeship
Salary: £14,566 a year
Posted: 7 hours ago

Apply Now

Apply Now

Company: Gateshead Council
Location: Civic Centre, Regent Street, Gateshead, Tyne and Wear, England
Employment Type: Advanced Apprenticeship
Salary: £14,566 a year
Posted: 7 hours ago

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