Dynamics 365 Developer

Dynamics 365 and CCaaS Developer

Opportunity

Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development experience on Customer Service module and CCaaS module in very important.

Essential skills/knowledge/experience:

Hands on experience on below technical landscape

Dynamics 365 CRM Technical Skills.

CCaaS (D365 Contact Center) Technical Skills

Power Platform Development Skills

Customer Service Module

Power Virtual Agents/Co-pilot Studio for Chat and Voice bot

Azure communications Services

Dynamics Solution Management

CI/CD with Azure DevOps

Power BI Reporting (CCaaS Analytics)

C#(.Net), Javascript(client side in model driven)

Desirable skills/knowledge/experience:

Experience in managing Onsite and Offshore model.

Your responsibilities:

A Dynamics CCaas developer design, builds, Customises and integrates contact center capabilities.

Configure and customize Dynamics 365 customer service and omnichannel

Builds plugins, customer workflow and PCF controls using C

JBRP1_UKTJ