Dynamics 365 Developer

Role Purpose

Design, develop, and support Microsoft Dynamics 365 (Customer Service, Sales, Marketing) and Power Platform solutions within an Agile, product-based environment. Translate business requirements into scalable technical solutions and support continuous improvement of platform capabilities.

Key Responsibilities

• Design and develop custom Dynamics 365 CE and Power Platform solutions
• Configure and optimize Omnichannel & Copilot Studio (chat, voice, digital channels, IVR)
• Build solutions using Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Power Pages
• Implement workflows, custom actions, and JavaScript customizations
• Integrate Dynamics 365 with external systems and Azure services
• Manage Dataverse security, data modelling, and performance
• Support Agile ceremonies and contribute to DevOps-led delivery
• Provide technical guidance to team members
• Troubleshoot, support, and document solutions within an ITIL service environment

Essential Skills & Experience

• 5+ years experience with Dynamics 365 CE and Power Platform
• Strong experience with Omnichannel & Copilot Studio (IVR mandatory)
• Hands-on development using C# (.NET), JavaScript, HTML, SQL
• Strong knowledge of Dataverse architecture and governance
• Experience with Azure Logic Apps, Functions, Service Bus, Key Vault
• Strong DevOps & CI/CD experience using Azure DevOps
• Proficient with XRM Toolbox
• Experience working in Agile/Scrum teams
• Excellent communication and stakeholder collaboration skills
• Eligible for or able to obtain SC Clearance