Field Service Technician

Field Service Technician

Opportunity:

• You will plays a critical part in ensuring seamless IT operations within a fast-paced corporate environment. As an onsite Field Service Technician, you will support end users by maintaining,
• troubleshooting, and improving a wide range of IT hardware, software, network components, and collaboration technologies.
• You will contribute directly to business productivity by restoring systems quickly, maintaining asset accuracy, and ensuring compliance with IT security and safety standards.

Essential skills/knowledge/experience:

• Strong hands-on experience supporting end-user hardware such as desktops, laptops, mobile phones, tablets, iPads, printers, and AV devices.

• Proficiency in troubleshooting Windows, macOS, iOS, Android, and common enterprise applications.

• Solid understanding of networking basics, including connectivity troubleshooting and device configuration.

• Experience performing system updates, backups, preventive maintenance, and hardware repairs.

• Ability to document technical issues and resolutions accurately in IT ticketing systems.

• Experience coordinating with remote teams for escalations and advanced troubleshooting.

• Strong problem-solving skills with the ability to diagnose root causes and implement effective solutions.

• Knowledge of IT security principles, compliance requirements, and safe work practices.

• Ability to lift up to 25 lbs and perform physical tasks involved in equipment installation.

• Valid driving licence with the ability to travel between sites and respond to emergency support requirements.

Your responsibilities:

• Provide onsite IT support for corporate office users, ensuring timely resolution of hardware, software, and connectivity issues.

• Install, configure, and maintain IT hardware including desktops, laptops, printers, mobile devices, network equipment, and AV systems.

• Troubleshoot system performance, network connectivity, and device-level faults with a strong focus on reducing downtime.

• Perform system updates, backups, and scheduled preventive maintenance to improve reliability and reduce recurring incidents.

• Manage hardware asset inventory, including shipping, receiving, and tracking of IT equipment across locations.

• Lead onsite installation activities while ensuring adherence to safety regulations and customer compliance standards.

• Follow all site-specific safety rules and maintain professionalism while representing the IT team onsite.