ServiceNow Business Analyst(ITSM / CMDB)

Opportunity

ServiceNow Business Analyst (ITSM / CMDB / Data Governance)

• Business and functional analysis having good understanding of ServiceNow data model and configurations.
• Expectation is to have good understanding on ITIL processes - incidents, service requests and change management.
• Day to day interactions with Customer and understand the customer ask clearly.

Key skills/knowledge/experience

• 6-8 years of work experience. ServiceNow admin level experience is required Understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
• Understanding of the configuration Items (CIs). Technical flow of ServiceNow.
• Good understanding of ITIL/ITSM processes. l Basic understanding of PL/SQL. Experience in Banking preferred – not mandatory.

Key responsibilities:

• Manages configuration management operations like incidents, service requests & change requests etc.
• Monitor data quality and remediate flagged issues l Support and design control and governance processes - Group and user role approvals.
• Manages data governance of ServiceNow. l Daily/weekly connect with Customer.