2nd Line Service Desk Engineer

Senior Service Desk Engineer 2 nd Line

Salary: Up to £35,000 per annum

Location: South Tyneside

My client, based in South Tyneside, is My client is a rapidly growing ITbusiness, who provide a managed service solution to organisations across the UK.

Due to their continued growth, they are seeking a Senior Service Desk Engineer (2 nd Line), with a particular focus on Networking capabilities.

The Role

• Act as the second line of support for IT issues via phone, email, and ticketing systems.
• Troubleshoot hardware, software, and network problems, escalating when required
• Manage user accounts and access rights in Microsoft 365 and Active Directory
• Provide support across SharePoint, including setting up permissions
• Configure and support desktops, laptops, and mobile devices
• Keep tickets updated and resolved in line with SLAs