Datacenter Technician

Job Overview:

We are seeking an entry-level Datacentre Technician to support our customers and internal teams in the deployment and maintenance of our server systems. In this role, you will work on-site in a data centre environment and assist with routine tasks, basic troubleshooting, and equipment management under the guidance of senior technicians. This position is ideal for individuals looking to grow their technical skills and build a career in data centre operations.

Responsibilities and Essential Functions:

• On-Site Data Centre Support:
• Maintain a regular on-site presence in the data centre.
• Assist in routine maintenance and support activities during new rack deployments.
• Technical Assistance:
• Provide basic break-fix support such as replacing or configuring network devices, performing power cycles, and supporting patch management/cabling tasks.
• Assist in incident management for day-to-day operational issues, escalating complex problems to senior team members.
• Documentation & Reporting:
• Contribute to the creation and maintenance of technical documentation (e.g., KB articles, SOPs).
• Help generate periodic reports and provide timely feedback on service issues affecting customer SLAs.
• Operational Support: Assist with asset management, data centre floor plan audits, and inventory control.
• Participate in basic failure analysis activities as directed by the engineering or technical team.
• Team Collaboration:
• Work closely with senior technicians and support teams to ensure effective resolution of technical issues.
• Maintain flexibility with work schedules to support operational needs.

Job Requirements:

• Knowledge and Skills:
• Basic understanding of server hardware, including the main components and common system failures.
• Familiarity with software and firmware tools from various server OEMs.
• Introductory knowledge of Linux and Windows operating environments.
• Ability to follow detailed instructions and work safely in a fast-paced data centre environment.
• Physical ability to lift and move equipment weighing up to 70 lbs.

Education and Qualifications:

• Degree in a computer-related field preferred, or at least 3 years of equivalent hands-on experience in IT, computer science, or a related discipline.
• Preferred Certifications: CompTIA A+ or equivalent.
• Familiarity with deployment technologies (e.g., WDS, PXE, DHCP, FTP) is a plus, though not required.

Competencies:

• High attention to detail and a strong problem-solving mindset.
• Willingness to work under guidance while demonstrating initiative.
• Ability to work both independently and as part of a team.
• Flexibility to adapt to changing work schedules and priorities.