IT Operations Associate

We are looking for an IT Operations Associate to join our team and support the smooth running of our IT function. This is a fixed-term role for a period of 12–15 months.

Closing date: 23 March pm)

Interview dates: First stage Teams interview: TBC

Second stage in person interview: TBC

Salary: 39,554 - £45,732 per annum, depending on skills and experience, plus benefits

Location: Canary Wharf, London (Hybrid working approach)

Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday

The Role

Are you passionate about IT operations and enjoy working across teams to improve how technology is used day to day?

The post holder will assist the Senior IT Operations and Service Manager in supporting the overall IT function and coordinating operational IT activities. The post holder will support delivery of the IT roadmap, working closely with the Infrastructure and Applications teams, particularly around Microsoft 365 and collaboration tools.

The role includes supporting communications, training and stakeholder engagement to drive adoption across the organisation. You will also provide IT finance administration, including processing and tracking expenditure, and contribute to IT service reporting through the production of performance metrics and management information.

The successful applicant will:

• Support the development and rollout of the Microsoft 365 product suite to meet user and business needs.

• Identify and address training opportunities for staff in IT platforms, collaborating with Learning and Development colleagues.

• Ensure supplier purchase orders and invoices are processed within deadlines, supporting budget reporting and forecasting.

• Build and maintain strong relationships with suppliers, ensuring key milestones like licensing and product upgrades are met.

• Act as a champion for IT policies and procedures, fostering best practices across the organisation.

• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.

• Pension scheme.

• Flexible working arrangements.

• Career breaks and sabbaticals.

• Life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, rising to 18 days per quarter from July 2026.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Applying for this role

If you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.

Please note that applications without a supporting statement will not be considered.

Please consult the knowledge and skills section of the job description document to help you prepare your application.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

Whilst we are proud to be members of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.

Important Notice for Applicants

As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.