Business Development & Operations Manager
Job summary
This is a varied, hands-on role combining business development, clinic onboarding, relationship management and operations.
You will work closely with the founders and initially take responsibility for developing relationships with private healthcare clinics and providers across the UK.
A major part of the role will involve identifying prospective clinics, reaching out to decision makers, introducing Every Clinic and encouraging providers to work with us.
Main duties of the job
Once a clinic comes on board, you will manage the onboarding process and become one of their key points of contact.
You will also help manage the day-to-day operations of the business as it launches and grows.
As an early-stage business, we are looking for someone who is comfortable wearing several hats. One day you may be speaking with prospective clinics, another helping onboard a new provider, and another working with the founders to improve how the business operates.
About us
EveryClinic is a digital healthcare marketplace designed to make finding and accessing private healthcare simpler and more convenient. The platform enables patients to search for healthcare services using natural language, discover verified clinics and healthcare professionals, compare available services, book appointments and manage their ongoing care through a centralised patient portal. It brings together services including GP appointments, diagnostics, telehealth, and specialist clinics.
Job description
Job responsibilities
Key Responsibilities
Identify and approach private healthcare clinics and providers across the UK
Build and manage a strong pipeline of prospective clinic partners
Contact clinic owners, practice managers and other healthcare decision makers
Introduce Every Clinic and communicate the benefits of working with us
Convert interested clinics into active partners
Manage clinics through the complete onboarding process
Gather and coordinate information required from healthcare providers
Develop strong ongoing relationships with clinics and key contacts
Act as a point of contact for participating healthcare providers
Support clinics with queries and operational issues
Help develop and improve our clinic onboarding processes
Monitor provider activity and follow up where required
Support the day-to-day operation of the business
Identify problems, opportunities and areas for improvement
Feed insights from clinics back to the founders
Help establish scalable processes as the business grows
Support wider business development and growth initiatives
Who Were Looking For
We are looking for someone who is commercial, confident, organised and proactive.
You should be comfortable speaking with businesses and healthcare professionals and confident developing relationships from an initial cold introduction through to an established working partnership.
You will ideally:
Have experience in sales, business development, account management or customer onboarding
Be confident picking up the phone and approaching new organisations
Be comfortable speaking with business owners and senior decision makers
Have excellent communication and relationship-building skills
Be highly organised and able to manage multiple conversations and onboarding processes simultaneously
Be comfortable using CRM systems and digital platforms
Have a strong sense of ownership and follow things through
Be able to work independently and make sensible decisions
Enjoy solving problems
Be comfortable working within a startup where roles and priorities can evolve quickly
Experience within private healthcare, healthcare recruitment, medical services, SaaS, business development or healthcare operations would be advantageous but is not essential.
We are more interested in finding someone with the right attitude, commercial instincts and ability to get things done.
Salary & Package
The role offers a basic salary of £30,000£40,000 per annum, dependent on experience, together with additional on-target earnings (OTE) linked to commercial performance and successful growth of our clinic network.
There will also be significant scope for the role and level of responsibility to develop as the business grows.
The Opportunity
This is an opportunity to join a new healthcare business at an early stage and have a genuine influence over its development.
You will work closely with the founders and initially have significant responsibility across clinic acquisition, onboarding, relationship management and operations.
As the business grows, we expect the role to grow with it, with the opportunity to take increasing responsibility for the commercial and operational side of the organisation.
We are looking for someone who wants more than simply a sales job. We want someone who is excited by the opportunity to help build a business from the beginning and grow with it.
Person Specification
Experience
- Have experience in sales, business development, account management or customer onboarding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
General Practice Medical Solutions Ltd
Address
1st Floor, 1-9 Castle Street
Hinckley
LE10 1DA
United Kingdom
Employer's website
http://eharleystreet.co.uk/