Customer Success Senior Director

We are seeking a highly experienced Senior Director of Customer Success, Strategic Accounts to lead proactive, programmatic customer adoption, operational delivery, and revenue growth across some of our largest enterprise clients. This leader will have full-time accountability for both the operational execution and the strategic engagement of enterprise customers, ensuring they achieve maximum value and business transformation outcomes from Genesys solutions.Strong executive presence with proven ability to operate credibly at the C-suite level while managing complex delivery programs.Focused on accounts exceeding $10M annual value , with a priority on Financial Services and Banking clients , this role requires an experienced executive who can operate at both the C-suite strategic level and the program delivery execution level .The role will work side by side with the Genesys Senior Account Executive to jointly drive success across the customer account. You will orchestrate cross-functional delivery and success teams including Customer Success Managers (CSMs), Technical Account Managers (TAMs), Professional Services, and Consultants . The Senior Director will manage the end-to-end customer lifecycle - from onboarding through transformation - while driving AI adoption, innovation, and revenue expansion. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.