IT Support Apprentice
You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system.
Role
As part of the technical support team, you will work alongside colleagues responding to IT incidents reporting by our customers. This is a customer facing role and no two days are the same. The IT support desk is a busy and fast paced environment and ideal for any person looking to start their career in IT. Reported IT incidents can cover software, hardware, network and cloud technologies.
The main duties of the role consist of:
- Managing calls and liaising with customers and suppliers
- Recording all their requests in the internal tracking system
- Handling incidents reported by users and when needed addressing them or escalating within the department
- Following up incident solving and updating documentation
- Informing users through alerts and communication
- Remote installation of Computer and network hardware and software
- Assist with day to day running of the department
- Setting up of technical equipment and technical fault diagnosis
- Setup of computer hardware to customers' requirements
- Daily - weekly checks
Training
Information Communications Technician (IT Support) Apprenticeship Level 3 Functional skills in maths and English Level 2 if required.
The business has a history of retaining apprentice graduates in full-time roles.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LIFETIME TRAINING GROUP LIMITED
- Working Week
- Monday to Friday (08:45 - 18:00)
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 17th October 2025
- Start Date
- Thursday, 23rd October 2025
Desired Skills
- Team Working
- Organisation Skills
Qualifications
- None required Other, grade None required (Desired)
About the Employer
Genmar
Genmar support businesses in the South East of England since 1996 to simplify, streamline and secure their IT systems. They provide both outsourced IT Support and Managed IT Services. Affectively, they act like an internal IT department for your business. From answering tech support calls to helping to plan your IT strategy and everything in-between.
- Company
- Genmar
- Location
- Unit 12, The Links Business Centre, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- Genmar
- Location
- Unit 12, The Links Business Centre, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted