Customer Support Engineer

Our client is a global leader in precision test and measurement solutions, serving industries such as telecommunications, electronics, automotive, and aerospace. They are seeking a knowledgeable and customer-focused Customer Support Engineer with hands-on experience in test equipment to join their technical support team.

Key Responsibilities

• Provide technical support for customers using electronic test equipment, both remotely and on-site when required.

• Troubleshoot hardware and software issues, ensuring timely and effective resolution.

• Collaborate with engineering, product, and sales teams to understand customer requirements and provide tailored solutions.

• Conduct product demonstrations, training sessions, and technical presentations for clients.

• Maintain accurate records of support cases, resolutions, and follow-up actions.

• Assist in the creation of technical documentation, FAQs, and knowledge base content.

• Keep up to date with new products, industry trends, and customer needs.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Electronics, or a related technical field.

• Proven experience supporting or working with electronic test equipment (e.g., oscilloscopes, signal generators, spectrum analyzers).

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong communication skills, with the ability to explain complex technical concepts clearly to non-technical users.

• Customer-first attitude with a proactive approach to support and issue resolution.

• Experience with support ticketing systems and CRM platforms is an advantage.

• Willingness to travel occasionally for on-site support and training.