Booking Clerk / Receptionist

Job description

Job responsibilities

• To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
• To draw up lists for operation sessions, in accordance with agreed protocols.
• To reschedule appointments and lists as necessary, according to agreed protocols.
• To provide information to patients about booking procedures and provide relevant leaflets and information packs.
• To assist with the maintenance and validation of waiting list information.
• Liaise with Consultant/Surgeons when compiling operation lists.
• Book patients for operations from peripheral clinics held at other hospitals.
• Provide provisional operation lists to surgeons for them to agree/alter as necessary.
• Book patients onto other hospital operation lists for day surgery.
• Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
• To be flexible and be willing to assist and cover other colleagues within the Unit.
• Welcome patients and members of the public entering the department.
• Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
• Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
• Complete the transfer of patients on Lorenzo system, in a timely manner.
• Make follow up outpatient appointments as required.
• Assist patients with any transport difficulties.
• Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
• Answer the telephone and take necessary action.
• Download information from Unisoft for endoscopy staff to submit reports to GPs.
• Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
• Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
• Follow the required procedure for all patients who do not attend on the day to ensure;
  • Patient is removed from waiting list or receives another appointment
  • Lorenzo is updated
  • Details are given to the Ward Manager
  • If clinics are not open to allow the booking of outpatient appointments inform relevant parties.

Relationships

Internal:

• Medical Staff
• Nursing Staff
• Operational Managers
• Clerical Staff

External:

• Outside agencies as required

Special Requirements

• Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
• A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
• Must be able to communicate in a professional manner with the public, internal and external professional bodies.
• The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
• To sit for long periods of time inputting data onto computer programme.
• To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
• To be able to communicate with all disciplines of staff and internal and external professional bodies.
• 6 day working service.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• Experience of working in an office environment
• Familiar with Lorenzo or similar system

Qualification and Professional Training

• Basic numeric & literacy skills
• Good standard education

• Key - board skills RSA II or equivalent

Skills and Abilities

• Ability to respond to work as part of a team or on own initiative
• Conscientious and hard working
• Ability to deal with distressing situations compassionately
• Demonstrate the need for Tact, diplomacy and resilience as required
• Ability to adapt to change
• Commitment to personal development and service improvement
• Knowledge of computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

GEH NHS Trust

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/