Client Support Administrator

Client Support Administrator

Location: Fully remote

Hours: 20-30 hours per week, to be discussed with candidate (must include 9am-5pm every Friday and 2 Saturdays per month (11am–3pm, email only paid or time back in the week))

Salary: Pro rata £28,000-£29,500 based on number of hours per week agreed.

Join a small, privately owned company supporting around 400 UK car dealerships with compliance systems, audits, and training.

Our client is looking for candidates seeking long-term, stable employment who are committed and ready to contribute.

Recruitment includes telephone and video interview (with assessment), references and a 6-month probation period.

Skills & Requirements

• Strong IT skills (Microsoft Office, especially Excel, SharePoint, Teams)
• Excellent communication, spelling, and grammar
• Previous industry experience preferred
• Minimum 3 years’ remote working experience

Our client is looking for someone organised, reliable, proactive, able to multitask, enjoy problem solving and comfortable working independently and in a fast-paced environment. Importantly—you’re friendly, easy-going and enjoy being part of a supportive team.

The Role

This Part-time Client Support Administrator role involves:

• Supporting users via email, phone, and live chat, including basic technical guidance aligned with FCA requirements
• Managing user accounts and resolving access issues
• Updating client documentation and training materials in line with regulations
• Producing monthly reports for clients and the FLA
• Assisting with invoicing, debtor follow-ups, and general admin tasks
• Supporting client onboarding
• Re-engaging users with expired training
• Liaising with IT and external partners to resolve technical system issues
• Maintaining internal guides, reports and a knowledge base

The Benefits

• Fully remote
• Laptop and Phone provided
• Development reviews during probation
• Up to 6 weeks’ holiday after 1 year
• Extra day off for your birthday
• Casual Dress
• Pension enrolment
• Sick Pay after 1 year

Equal opportunities employer. Please apply only if you are serious about the role and available for interview.