Customer Support Specialist

Customer Support Specialist

Our client is looking for a highly energetic, confident, and engaging Customer Support Specialist to join their growing support team. This role is perfect for someone who thrives on speaking with people, brings a positive attitude to every interaction, and can confidently handle a wide range of customer queries.

The Role

As a key member of the support team, you will be the first point of contact for our client’s customers, speaking directly with Drivers and passengers. Your ability to communicate clearly, build rapport quickly, and take control of conversations will be essential in delivering an outstanding customer experience.

Your responsibilities will include:

• Managing a high volume of inbound calls from Drivers and passengers with confidence and professionalism.
• Providing support with payment queries, in-cab technology, and app-related issues.
• Taking full ownership of complaints, handling them calmly and decisively.
• Knowing when to escalate issues and ensuring a smooth resolution process.
• Working closely with the technical team to resolve issues efficiently.
• Spotting natural cross-selling opportunities while maintaining a customer-first approach.
• Keeping accurate records and ensuring all interactions meet company standards.

About You

Our client is looking for someone who is vibrant, personable, and confident on the phone, with the ability to put people at ease while maintaining control of the conversation.

You will have:

• At least two years’ experience in a phone-based customer service or support role.
• A confident, outgoing personality with a natural ability to engage with the public.
• Proven experience handling complaints and navigating challenging conversations.
• Strong decision-making and problem-solving skills.
• Excellent organisational skills and attention to detail.
• A strong technical aptitude and the ability to learn systems quickly.
• A clear, professional, and authoritative phone manner.

Why Join Our Client

This is an opportunity to join a well-established, niche organisation where your personality, confidence, and communication skills will truly shine. You’ll be part of a supportive team in a fast-paced environment where your contribution makes a real impact every day.