IT Customer Support Advisor

IT Customer Support Advisor (PT Weekends)

Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued

Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts

Are you a passionate customer service enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world

If this is you, then read on.

Imagine being part of a fast-paced, dynamic, established business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated.

Our client supplies and services tablets for bingo halls and arcades, and operates a successful online bingo and casino platform.

Benefits They Offer:

• Company pension
• Free parking
• On-site parking

Why Work With Our Client

• Be part of a supportive and innovative customer relations team.
• Develop in a company that invests in its own technology and people.
• Gain valuable hands-on experience with custom-built systems and streaming platforms.
• Flexible working opportunities in a fast-paced environment.

Hours and Salary:

• Shift Patterns: 8am – 4pm; 4pm – Midnight; 11:30am – 8pm
• Job Type: Part-time, Permanent
• 16 hours per week; Weekends Only
• Office-Based
• £12.50 – £13.50 per hour

As A Customer Support Advisor You Will:

• Monitor a UK-wide bingo link and provide live technical and operational support from our client’s head office.
• Support bingo streaming hosts by operating broadcast controls and maintaining high-quality video/audio output.
• Deliver chat host services, engaging with players in live chat environments to foster a fun, friendly, and respectful community.
• Respond to support queries from business clients (by phone) and customers (via email and Zendesk chat).
• Troubleshoot technical issues using remote support tools and apply product knowledge to resolve problems effectively.
• Review and action online customer triggers for document requests, compliance reviews and customer interactions in line with company policies and regulatory requirements.
• Log all queries and actions accurately in their internal system, escalating when necessary.
• Deploy software updates to 400+ client sites and perform proactive system maintenance.

What They’re Looking For:

• Experience in customer support or a similar service-oriented role.
• Good computer literacy and ability to learn internal systems quickly.
• Understanding of our client and responsible gaming processes (preferred but not essential).
• Clear, confident communication skills (verbal and written).
• Strong time management and ability to work independently.
• Flexible approach to shift work, including weekends.

In Summary

If you want to join a well-established business with a great reputation and big aspirations, and be a major part of their future growth, then this is the role for you.

Our client’s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them.

They look forward to hearing from you. Don't miss this opportunity! Start your application NOW!