IT Support Technician

An opportunity has arisen to join our client as their IT Support Technician.

Location: Storey’s Gate, SW1H 9NH (this is an office-based role)Job type: Full time (Permanent)Salary: £27000-£30000 Reports to: Technology Manager Department: Technology Number of reports: 0

About our client:

They are owned by Trustees appointed by the Methodist Church. They conduct business in line with the Church’s ethics and their own company values.

They are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting network connectivity, and coordinating with external vendors and MSPs. The ideal candidate will have hands-on experience in a fast-paced environment, particularly within corporate and community-focused events.

About You:

Key responsibilities include providing 1st and 2nd line support for IT systems across the venue, ensuring smooth operation and user satisfaction. You’ll be responsible for daily checks on critical systems such as network connectivity, device compliance, and endpoint security. You will manage user identities and access permissions in Microsoft Entra ID (Azure AD), support onboarding and offboarding processes, and maintain the IT asset register with accurate tracking and lifecycle management.

The role involves resolving network issues, supporting Windows and Microsoft 365 systems, and managing support tickets via Jira. You will also handle device deployment through Intune, ensure security compliance, and work with vendors on escalated issues.

You will have:

• Experience in IT support, preferably in a venue, events, or hospitality environment.
• User provisioning, access control, and troubleshooting.
• Familiarity with Microsoft Defender for Endpoint and Microsoft Intune for device compliance and protection.
• Basic understanding of network patching, switch port management, and cabling standards.
• TCP/IP, DNS, DHCP, VLANs, and Wi-Fi support.
• Clear communication with technical and non-technical users.
• Ability to work effectively as part of a technical support team.

Having a relevant certification (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) and an experience with Jira Service Management (JSM) are advantageous.

Benefits:

As a member of their team, you will have access to a range of benefits, including:

• Generous pension
• Group Income Protection
• Private medical insurance
• Life assurance
• 25 days of annual leave + bank holidays and paid birthday leave
• 2 additional paid volunteering days each year
• Employee Assistance Programme
• Enhanced sick leave
• 50% discount at the in-house café and discounts to food and shopping places in local area.

They welcome applications from candidates with a variety of backgrounds, skills and abilities.

Given the organisation’s affiliation with the Methodist Church, an understanding and alignment with Methodist values are essential.