Warehouse Systems Specialist

Warehouse Systems Specialist
Location: Stafford
Salary: Competitive
Contract Type: Full-time, Permanent
Shift Pattern: Regular shifts, outside usual office hours, including nights, early mornings, and weekends to support a 24/7 operation

About the Role
We are seeking a Warehouse Systems Specialist to join our team at the Stafford site. This is a critical role in ensuring the smooth operation and optimisation of our warehouse execution systems, enabling seamless communication between the Warehouse Management System (WMS), Warehouse Control System (WCS), and automated equipment.

You will act as the first point of contact for WMS and WES-related issues, working closely with internal teams, system suppliers, and stakeholders to resolve incidents, identify improvements, and support ongoing system enhancements.

Key Responsibilities
* Monitor, maintain, and troubleshoot WES, WMS, and WCS systems and message flows
* Diagnose and resolve technical issues across GTP, Ship Sorters, and Pack Benches
* Act as the on-site systems lead for high-severity (P1) issues, ensuring swift resolution
* Provide real-time technical support during shifts, including weekends and nights
* Work with SCADA systems and WES dashboards to ensure continuous performance
* Collaborate with third-party suppliers on escalations, testing, and deployments
* Contribute to system upgrades, configuration changes, and new functionality rollouts
* Maintain knowledge of PLC-operated automation systems
* Track recurring issues, identify trends, and suggest improvements
* Support cross-functional project teams in deploying new systems or processes

Essential Experience & Qualifications
* 2-4 years' experience in systems support or operational technology within warehousing, manufacturing, or distribution
* Hands-on experience with WMS, WES, and WCS platforms
* Familiarity with SCADA and automation dashboard systems
* Basic understanding of PLC-operated automation equipment
* Strong IT skills across hardware, software, and networks
* Working knowledge of SQL and reporting tools
* Excellent communication and customer service skills
* Calm, solution-focused approach in high-pressure environments

Skills & Competencies
* Project Management: Managing upgrades, testing, and rollouts
* Leadership: Providing technical direction within cross-functional teams
* Communication: Explaining technical issues clearly to non-technical stakeholders
* Analytical Thinking: Using data to identify and resolve root causes
* Problem-Solving: Delivering effective, timely solutions
* Collaboration & Influence: Working confidently with internal teams and external suppliers

What's in it for You
* Competitive salary
* Annual leave (including Bank Holidays), with increases after 2 years' service
* An extra day's holiday on your birthday
* Stakeholder Pension Plan
* Life Assurance
* Personal Health Insurance (if enrolled in the pension scheme)
* 20% colleague discount after 12 weeks' service
* Access to a voluntary benefits platform

Interested? Apply now!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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