Warehouse Systems Specialist
Warehouse Systems Specialist
Location: Stafford
Salary: Competitive
Contract Type: Full-time, Permanent
Shift Pattern: Regular shifts, outside usual office hours, including nights, early mornings, and weekends to support a 24/7 operation
About the Role
We are seeking a Warehouse Systems Specialist to join our team at the Stafford site. This is a critical role in ensuring the smooth operation and optimisation of our warehouse execution systems, enabling seamless communication between the Warehouse Management System (WMS), Warehouse Control System (WCS), and automated equipment.
You will act as the first point of contact for WMS and WES-related issues, working closely with internal teams, system suppliers, and stakeholders to resolve incidents, identify improvements, and support ongoing system enhancements.
Key Responsibilities
Monitor, maintain, and troubleshoot WES, WMS, and WCS systems and message flows
Diagnose and resolve technical issues across GTP, Ship Sorters, and Pack Benches
Act as the on-site systems lead for high-severity (P1) issues, ensuring swift resolution
Provide real-time technical support during shifts, including weekends and nights
Work with SCADA systems and WES dashboards to ensure continuous performance
Collaborate with third-party suppliers on escalations, testing, and deployments
Contribute to system upgrades, configuration changes, and new functionality rollouts
Maintain knowledge of PLC-operated automation systems
Track recurring issues, identify trends, and suggest improvements
Support cross-functional project teams in deploying new systems or processes
Essential Experience & Qualifications
2-4 years' experience in systems support or operational technology within warehousing, manufacturing, or distribution
Hands-on experience with WMS, WES, and WCS platforms
Familiarity with SCADA and automation dashboard systems
Basic understanding of PLC-operated automation equipment
Strong IT skills across hardware, software, and networks
Working knowledge of SQL and reporting tools
Excellent communication and customer service skills
Calm, solution-focused approach in high-pressure environments
Skills & Competencies
Project Management: Managing upgrades, testing, and rollouts
Leadership: Providing technical direction within cross-functional teams
Communication: Explaining technical issues clearly to non-technical stakeholders
Analytical Thinking: Using data to identify and resolve root causes
Problem-Solving: Delivering effective, timely solutions
Collaboration & Influence: Working confidently with internal teams and external suppliers
What's in it for You
Competitive salary
Annual leave (including Bank Holidays), with increases after 2 years' service
An extra day's holiday on your birthday
Stakeholder Pension Plan
Life Assurance
Personal Health Insurance (if enrolled in the pension scheme)
20% colleague discount after 12 weeks' service
Access to a voluntary benefits platform
Interested? Apply now!
Should you require any support or assistance on your application, please contact your local Gi Group office directly.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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