Client Services Executive

Do you have a passion for building relationships, supporting clients and delivering great service?

At Giant Group, we are excited to be growing and are now offering a fantastic opportunity for a Client Services Executive to join our team.

What we offer:

Salary: £25,000 to £35,000 per annum

Hours: 37 hours, Monday to Friday, 9 am to 5:30 pm

Location: Hybrid - 2days per week in Chelmsford office

Contract type: Permanent

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As the Client Services Executive, you will have an impact by maintaining and developing the relationship with our strategic clients. You will assist the Client Services Manager in their day-to-today operations and work alongside a team of functional managers to assist their teams carrying out the required processes and tasks within SLAs. The desired outcome of this will be becoming involved in all aspects of the client relationship from the initial set-ups, attending monthly service reviews and being a point of contact and ensuring that performance levels are being met, exceeding KPIs and SLAs, whilst playing an integral role in ensuring there is a strong, positive relationship between Giant and its clients.

Key responsibilities of the role include

• Build positive and productive relationships by providing client support services in accurate and timely fashion, maintaining a high level of professionalism and competence in every client interaction.
• Escalate to departmental managers complex client issues and resolutions working in compliance with company policies and procedures.
• Prepare, collate and produce data/service review packs required for monthly and ad hoc business reviews, forwarding them to the relevant owner for commentary and validation before issuing to agreed recipients.
• Support in client projects, preparing process flows, operating procedures and project-related documentation
• Provide assistance to the Client Services team by completing any ad-hoc tasks.
• Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.

Your ideal experience & competencies

Ideally you would be educated to degree level or have at least 2 years’ customer service experience. You can only excel in this role with:

• Strong interpersonal and communication abilities
• Capability to work independently and as part of a team
• Good organisational and planning skills
• Proficiency in Microsoft office (including Excel)

Application Deadline

All applications must be submitted by Friday 13 March 2026

Employee Benefits

• 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
• Birthday Leave: Celebrate your special day with an extra day off
• Buy Additional Holidays: More time for you, when you need it.
• Long Service Awards: Celebrate your loyalty and dedication.
• Employee Referral Bonus: Refer talent and earn rewards.
• Pension Scheme: Secure your financial future with our pension plan.
• Enhanced Maternity and Paternity Pay: We're here to support your growing family.
• Life Assurance: We've got you covered.
• Employee Assistance Program: Get the support you need when you need it.
• Wecare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources
• BHSF Health Cash Plan: Your health is our priority.
• Giant Advantage: Exclusive discounts for our amazing team.
• Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
• Salary Sacrifice Schemes: Save on a new bike or car while reducing your tax.
• Role-Relevant Training: Invest in your career growth.

All roles at Giant Group are subject to pre-employment checks. We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role. Please note that we may close this advert early, so we encourage early applications.