Systems Manager

The Systems Manager is responsible for overseeing the design, implementation, maintenance, and optimization of the organization’s IT infrastructure. Managing a team of highly skilled System Engineers, you will be accountable for service reliability and performance of on-prem and cloud environments by ensuring those are secured, monitored, and aligned with business needs.

Note: this would be a hybrid role, people would need to be comfortable commuting into our Head Office in Abingdon, Oxon

Key Accountability & Responsibilities

• Support the development of the infrastructure roadmap and ensure operational readiness for new services.
• Manage infrastructure transformation initiatives including hybrid cloud adoption and data centre consolidation.
• Oversee infrastructure lifecycle management, risk mitigation, and capacity planning.
• Establishing and deploying an environment for developing, continually improving and securely operating software and systems products and services.
• Support day-to-day operations of IT infrastructure services including networking, storage, compute, and backups.
• Ensure systems are maintained, patched, and monitored to meet operational targets.
• Analyse and optimize network performance, reliability, and scalability; recommend and implement improvements as needed.
• Develop and enforce policies for system usage, security, and disaster recovery, including regular testing and updates.
• Collaborate with internal departments to assess IT needs, implement new technologies, and support business objectives.
• Manage vendor relationships, procurement, and budgeting for telecom and IT systems.
• Lead, mentor and monitor perfromance of a team of IT Operations Engineers, fostering a culture of service excellence and continuous professional development.
• Stay current with emerging telecom technologies and industry trends to guide strategic planning and innovation.

Knowledge & Skills

• Experience managing infrastructure or IT operations teams in a complex environment.
• Solid understanding of ITIL processes, especially incident, change, and problem management.
• Strong technical knowledge across infrastructure domains (e.g., servers, networking, backups, cloud).
• Excellent team leadership and people management skills.
• Strong written and verbal communication with technical and non-technical stakeholders.
• Hands-on familiarity with monitoring tools, ticketing systems, and scripting is desirable.

Educational Qualifications & Professional Certifications

Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience