Business Administrator Apprentice

We have an exciting opportunity for a motivated Business Administrator Apprentice to join our growing administration team at our head office.

As part of this role, you will complete the Level 3 Business Administrator Apprenticeship, designed to build your skills in communication, organisation, IT, and business operations.

Role Summary:

The Business Administrator Apprentice plays a key supporting role across administration, enrolment, learner support and client engagement activities.

The role provides hands-on experience within a professional apprenticeship training environment, supporting learners, employers and internal teams.

Alongside day-to-day responsibilities, the post holder will complete the Level 3 Business Administrator Apprenticeship, developing practical skills and knowledge to support progression into a permanent administrative role.

Most work will be managed through clearly defined tasks, project plans and reporting schedules, with support available when priorities change.

Apprenticeship & Development:

• Completion of the Level 3 Business Administrator Apprenticeship Standard
• Dedicated off‐the‐job training time provided weekly
• Ongoing support from a qualified tutor and internal team
• Opportunity to gain real-world experience across multiple business functions

Key Responsibilities - without limitation, this role may include the following duties:

Administrative Coordination & Systems:

• Use and update internal and external systems to ensure compliance
• Support back-office coordination activities, including learner administration, pipeline tracking, and webinar or meeting scheduling
• Assist with internal audits, quality assurance checks and general administrative processes
• Maintain accurate data across systems and contribute to reporting where required

Learner & Employer Support:

• Provide a professional and supportive service to learners and employers throughout their apprenticeship journey
• Support the onboarding process, including documentation, eligibility checks and initial learner guidance (where required)
• Respond to enquiries and support requests from learners, employers and tutors via phone, email and video conferencing
• Maintain accurate learner and employer records in line with compliance requirements

Data, Reporting & Quality:

• Support the creation of internal management reports and apprentice progress reports
• Ensure data accuracy and consistency across systems
• Contribute to maintaining audit‐ready documentation and records

Communication & Team Collaboration:

• Communicate effectively with all internal teams
• Participate in team meetings and contribute to continuous improvement activity
• Support or contribute to meetings using Microsoft Teams or similar platforms

Client Engagement Administration (where required):

• Support the Client Engagement team with administrative tasks, including lead tracking and onboarding activity
• Maintain accurate employer and opportunity data within internal systems
• Upload apprenticeship vacancies and respond to initial learner enquiries
• Support events or promotional activities where appropriate

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Creative
• Initiative