- Bonus opportunities
- Clear progression plan
- Socials and team events
Looking for Graduate Customer Success jobs, or Client Success positions in Marlow? Are you keen on joining a dynamic and rapidly growing startup in the heart of Marlow? Apply for this Customer Success Executive job in Marlow today! Company Profile - Event Tech Company Fancy joining a rapidly growing event tech company that prides itself on providing world-class event solutions around the world? Built within an experiential events agency and production team with over 40 years in business, they're not software people trying to take on the events world; they're events people building great tools to solve the problems they know the industry is facing!
Job description - Customer Success Executive (Marlow) As a Customer Success Executive, you will play a vital role in building strong relationships to drive success and discover ways to unlock additional value, helping our customers realise the value of our products & services. As a Customer Success Executive, you will be a key part of the team, and you will also play an active part in driving continuous improvement within the team and business.
Key responsibilities - Customer Success Executive (Marlow) In this Customer Success Executive role, your responsibilities will include: - Onboard and new customers. Help customers learn how to use the platform to achieve their goals.
- Develop a trusted advisor relationship. Build and maintain long-term trust-based relationships with customers by being responsive, helpful, proactive, and ensuring their goals are aligned from a business strategy perspective, and success metrics are identified.
- Promote customer success. Work closely with customers to understand their objectives and to develop and achieve their goals. Share customer success stories internally and with other customers.
- Be the customer's advocate. Driving relationships and solving challenges. Collecting customer feedback and using it to improve the products and services offered.
- Manage customer commercials. Ensuring timely renewals and proactively seeking out upsell/cross-sell opportunities with your customers.
- Support with continuous improvement. The CS team acts as the voice of the customer internally, working across our internal teams to ensure we deliver the best customer experience.
Job requirements - Customer Success Executive (Marlow) In this Customer Success Executive position, we are looking for: - A 2.1 from a top university- you've excelled in your course
- Strong communication skills - you will need to communicate technical concepts with a variety of stakeholders
- You're a problem-solver. You thrive on technical challenges and enjoy the process of finding a solution. You have a knack for understanding how systems work and how to configure them to meet specific needs.
- You're meticulous and detail-oriented. You have great organizational skills and understand that a successful event is built on a perfectly configured foundation.
- You are curious and proactive. You have a growth mindset and are always looking for ways to improve processes and get the most out of a software platform.
Benefits of the job - Customer Success Executive (Marlow) - A competitive starting salary of £30,000 - £35,000
- Supported hybrid working, with a fantastic office based in Marlow
- Socials and team events
- The chance to travel abroad
Looking for Customer Success Executive roles and interested in joining a leading event tech company in Marlow? Apply today! Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.