Account Director
Enterprise Account Manager - IT Managed Services Provider
The Enterprise Account Manager is a senior, revenue‐focused role responsible for growing, , and maximising a portfolio of enterprise clients. You will own the full commercial relationship, driving new and incremental revenue across Modern Workspace, Cyber Security, and Managed Services.
This role is focused on account penetration, pipeline creation, renewals, and upsell/cross‐sell activities, while acting as a trusted commercial advisor to senior stakeholders. You will take accountability for revenue performance, forecasting accuracy, and long‐term account growth, coordinating internal teams to convert opportunity into delivered value.
Key Responsibilities
- Own a portfolio of enterprise accounts with clear revenue, growth, and retention targets.
- Drive account expansion and white‐space sales, identifying, shaping, and closing opportunities across all service pillars.
- Develop and execute robust account plans that clearly articulate growth strategy, target opportunities, and commercial priorities.
- Lead pipeline creation within existing accounts, ensuring opportunities are qualified, progressed, and forecast accurately.
- Own and deliver commercially focused Quarterly Business Reviews (QBRs), positioning roadmap alignment, service performance, and future investment opportunities.
- Maintain exemplary Salesforce (SFDC) CRM discipline, ensuring pipeline, close dates, and forecasting are accurate and up to date.
- Build clear value propositions and business cases
- Support complex bid and proposal activity
- Support onboarding and major project delivery to ensure a strong start to the commercial relationship, protecting revenue and future opportunity.
Key Requirements
- Proven success in enterprise or strategic account sales within IT, technology, managed services, or MSP environments.
- Strong commercial and financial acumen, with demonstrable experience owning revenue targets and closing complex deals.
- Track record of cross‐selling and upselling across multiple technology solutions and service lines.
- Confident, credible communicator able to sell at C‐suite and senior stakeholder level.
- Highly organised and commercially disciplined, able to manage large, complex accounts with long sales cycles.
- Strong negotiation skills with experience handling renewals, price discussions, and contract changes.
- Collaborative mindset with the ability to influence and align cross‐functional teams to close business.
- Professional, resilient, and relationship‐driven, with a strong results‐focused attitude.
- Full UK driving licence.
Benefits
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- Employee discount platform
- Pension – 5% company contribution
- Generous holiday entitlement
- One day off for your birthday
- Departmental incentives
- Volunteer day scheme