Business Analyst

Business Analyst - Contract

Remote with some UK wide travel

MSP experience needed

We're working with a growing, technology-led organisation seeking an experienced Business Analyst to support a key Halo PSA implementation and wider business transformation programme.

This role will be central to understanding current operations, identifying improvements, and aligning business processes with best-practice frameworks. Following the initial project, you will continue to support ongoing improvement initiatives across the business.

• Map and document current business processes across service delivery, operations, sales, and finance
• Conduct gap analysis against Halo PSA best-practice workflows
• Work closely with stakeholders to align business requirements with the implementation roadmap
• Define and document future-state processes and workflows
• Support data migration activities, ensuring accuracy and readiness for go-live
• Capture and validate user requirements and acceptance criteria
• Collaborate with internal teams and vendors during configuration, testing, and training
• Support change management and user adoption post-implementation
• Contribute to ongoing process improvement and transformation initiatives

• Proven experience as a Business Analyst within an MSP or similar technology-driven environment
• Strong understanding of ITSM and PSA processes (Service Desk, Projects, Finance, CRM, Asset Management)
• Experience with Halo PSA or similar tools such as ConnectWise, Autotask, or ServiceNow
• Strong analytical, documentation, and communication skills
• Experience facilitating workshops and gathering requirements
• Ability to manage stakeholders and work across multiple teams
• Experience supporting system implementations or transformation projects
• Highly organised with strong attention to detail

Please apply asap if interested - GleeIT

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