ERP Business Analyst

Role Basics

Job Title: Business Analyst

Contract: 2-year fixed term

Salary: £50,000

Work Location: Mostly remote, but you will report into the Birmingham office

Roles Available: 3 (in Finance, Asset Management, and Operations teams)

About the Role

Gleeson Recruitment Group have just been briefed on a fantastic opportunity for 3 Business Analysts to join a great organisation in the heart of Birmingham. As the business looks to modernise their operations and systems, they are embarking on a significant transformation programme to replace their legacy SAP system with best-of-breed ERP solutions. To support this, they are recruiting their first Business Analyst - a vital role that will help bridge the gap between IT and business teams to ensure they successfully capture, design, and deliver future-fit business processes.

The Business Analyst will play a central role in the ERP transformation journey. Reporting into the IT team, you will work closely with stakeholders across the organisation to capture existing ('as-is') business processes, identify gaps and inefficiencies, and help define the 'to-be' future state in line with strategic goals and operational needs.

You will act as the key link between business teams and technical partners, helping shape the functional specifications that will inform system configuration and implementation. Beyond the ERP programme, you will also help embed a more structured approach to process documentation and improvement across the organisation, building a foundation of operational competence that will benefit the business long term.

About the role

Key accountabilities:

• Work collaboratively with business teams to uncover, map, and document existing ('as-is') business processes, systems, and touchpoints, using clear, detailed and visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented.
• Identify opportunities for process improvement, simplification, and innovation during both mapping and blueprinting stages.
• Business requirements - Facilitate workshops and interviews to gather requirements, identify business needs; problems and opportunities, surfacing improvement opportunities. Identify business value; benefit; usefulness and importance to business.
• Work with stakeholders and project teams to design 'to-be' business processes and workflows aligned to business objectives, operational needs, ERP capabilities and best practice.
• Translate process blueprints into robust, unambiguous functional specifications to support software providers in configuring solutions that fit the businesses requirements.
• Collaborate with IT, third-party suppliers, and business leads to ensure accurate system configuration and design.
• Support change management activities by ensuring stakeholders understand process changes and by providing process documentation for training and onboarding.
• Support change impact analysis and contribute to testing, training, and rollout activities.
• Champion the creation and ongoing maintenance of an operational knowledge model, ensuring that business process information is systematically captured, documented, and made accessible to prevent future knowledge loss.
• Develop and maintain business process documentation and contribute to the creation of an internal process library or knowledge base.
• Promote business analysis best practices and help shape future capability within the organisation.
• To become an integral part of the project delivery function ensuring that regular reviews are undertaken as to the effectiveness of the proposed processes and implementation.

About you

Experience:

• Proven experience as a Business Analyst in complex change or ERP migration projects.
• Demonstrable expertise in business process mapping, modelling, and documentation (using tools such as Visio or similar).
• Strong analytical, facilitation, and communication skills, with the ability to uncover requirements where knowledge is lacking and present complex processes clearly to diverse audiences.
• Experience in translating processes into functional specifications for technology configuration and implementation.
• Contribute to the definition of governance frameworks and standards for business process documentation within the Business.
• Highly organised, detail-oriented, and proactive, with a collaborative approach to problem solving.

Skills & attributes:

• Ability to create comprehensive, up-to-date process maps and blueprints available to business and IT stakeholders
• Ability to translate business requirements into functional specifications for technical teams and suppliers.
• Able to ensure that operational process knowledge retained and accessible for future reference and onboarding.
• Experience working remotely and face to face with cross-functional teams, including finance, procurement, HR, and operations.
• Strong written and verbal communication skills.
• Comfortable working independently and in a newly established role.

Desirable:

• Experience working with SAP or other ERP systems.
• Familiarity with business process modelling tools (e.g., BPMN, Visio, Lucidchart).
• Experience with knowledge management and building process documentation frameworks.

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