Internal Account Manager

Internal Account Manager - Cloud Services Provider

As an Inside Sales Representative for a secure, integrated cloud services provider, you play a key role in supporting revenue growth by engaging with both existing customers and new prospects. You help organisations on their digital transformation journeys by positioning cloud solutions that enable them to operate securely and efficiently.

Key Responsibilities

• Qualify inbound marketing leads (MQLs) and progress them into sales-qualified opportunities (SQLs)
• Manage and grow a portfolio of partner and customer accounts, identifying new revenue opportunities and mitigating churn risks
• Build and maintain strong, long-term relationships with partners and clients through regular engagement and value-driven conversations
• Collaborate with cross-functional teams, including sales, marketing, and distribution, to support pipeline growth and account development
• Accurately capture and manage sales data, contracts, and orders within CRM systems
• Track and report on key performance metrics related to lead qualification and account performance
• Stay up to date with cloud technologies, industry trends, and service offerings to effectively position solutions

Skills & Expertise

• Strong communication and relationship-building skills
• Proven ability to manage multiple priorities in a fast-paced sales environment
• Commercial awareness with a proactive, results-driven mindset
• Experience with CRM systems and Microsoft Office tools
• Analytical thinking with the ability to identify opportunities and solve problems
• Team-oriented, with a collaborative approach to achieving targets

Professional Approach

• Customer-focused, delivering a high standard of service and responsiveness
• Adaptable and flexible, comfortable working in a dynamic and evolving industry
• Self-motivated with a strong sense of ownership and accountability
• Committed to continuous learning, particularly within cloud services and digital transformation

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