Service Desk Analyst

We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support.

These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms.

Skills & Experience

• Providing Level L1/L2 support across hardware, software, and account issues
• Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers
• Handling user account and access administration (AD, M365, Exchange, Intune)
• Supporting onboarding/offboarding and ensuring users have the tools they need
• Spotting recurring issues and contributing ideas to improve the service desk
• Delivering exceptional support to all users, including executive stakeholders
• Strong aptitude and problem-solving mindset
• Positive personality with excellent communication skills
• A genuine willingness to learn, take initiative, and make things happen
• Ability to work both independently and as part of a small team
• Comfort working in a fast-paced support environment

Experience

• Experience working on an IT Service Desk or in a technical support role
• Strong troubleshooting skills across Windows 10/11 environments
• Good knowledge of O365, Active Directory, Exchange and Intune
• Solid ticket management experience in an SLA-driven environment
• Customer-first mindset and excellent communication skills
• Curious, proactive, and keen to learn someone who takes real ownership
• ITIL awareness or certification (desirable)
• Experience supporting hardware, printers, mobile devices and basic networking

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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