Head of IT Managed Services

Job Title: Head of IT Managed Services

Location: Horsham, West Sussex (Flexible Working Options Available)

Salary: Negotiable + Uncapped OTE (£280,000 - £300,000) + Share Scheme Inclusion

Working Hours: 8:30 – 17:30, Monday to Friday

The Opportunity

Are you a highly experienced leader ready to make a tangible impact in a fast-growing UK technology business? We are Global 4 Communications, a passionate provider of comprehensive business services, and we are looking for a Head of Managed Services to step into a pivotal leadership role.

This is a rare opportunity to join our Senior Leadership Team (SLT) and take ownership of a high-potential function primed for significant expansion. With a strong foundation already in place across IT Managed Services, Cyber Security, and Microsoft-centric solutions (including Copilot and AI), you will be empowered to shape, scale, and elevate our offering into a market-leading proposition. You won't just be leading a team; you will have a genuine seat at the table, influencing the trajectory of the business and sharing in the rewards through our SLT employee share scheme.

Your Mission

Working at the intersection of technology and commercial strategy, you will partner closely with our Chief Sales Officer to define and execute a clear vision for growth.

Key Responsibilities:

• Drive the Strategy: Own the vision, roadmap, and execution plan for the Managed Services function, aligning it with wider business objectives across IT services, Cyber Security, and Microsoft-led solutions.

• Accelerate Revenue: Partner with the Chief Sales Officer to identify growth opportunities, shape propositions, and maximise revenue across existing customers and new prospects.

• Build a High-Performing Team: Take full ownership of recruitment, attracting and retaining the right talent to support rapid growth and exceptional service quality.

• Develop Future Leaders: Create a culture of progression by mentoring team members, establishing clear career pathways, and coaching high performers to reach their full potential.

• Operational Excellence: Establish scalable structures, processes, and governance while effectively delegating responsibility.

Who We Are Looking For

• Proven leadership success in a senior role within an IT Managed Services and/or Cyber Security environment.

• At least 5 years of experience leading, developing, and growing high-performing teams.

• A strong commercial and financially driven mindset with experience owning or contributing to revenue targets.

• Deep familiarity with the Microsoft ecosystem, including cloud, security, and emerging technologies such as AI and Copilot.

What We Offer

We know our people are at the heart of our success, which is why we invest heavily in our teams. In addition to a fantastic basic salary, uncapped earning potential, and an SLT share scheme, you will enjoy:

• 33 days holiday allowance (including bank holidays), plus 5 additional days granted based on length of service.

• A Buy & Sell holiday allowance scheme.

• 50% off our Broadband & Utility packages (completely free after two years!).

• Death in service benefit and a comprehensive pension scheme.

• Complimentary fresh fruit, tea, coffee, and a "Friday fridge".

• Company lunches, fun incentives, and a "Kudos" Employee Recognition Scheme including days out.

• Eye care vouchers and paid Charity leave.

About Global 4 Communications

As a leading UK-based provider, we deliver a comprehensive portfolio spanning IT Managed Services, Cyber Security, Microsoft technologies, telephone systems, business mobiles, and business energy. We don’t just provide services; we become a strategic extension of our clients’ teams.

Join us on this ambitious journey where your ideas are valued, your contribution matters, and your success is shared.

Apply today to build something meaningful and shape the future of Global 4 Communications!