Head of IT Managed Services

Head of Managed Services

Location: Horsham, West Sussex

Contract Type: Full Time, Permanent

Salary: Competitive (OTE £150,000 – £200,000) + Share Scheme Inclusion

Your career starts here.

This is an outstanding opportunity for an experienced Managed Services leader to join a rapidly growing UK technology business at a transformational stage of its journey. As Head of Managed Services, you will lead and shape a high-growth division spanning IT Managed Services, Cyber Security, and Microsoft-led technologies including Copilot and AI.

Working closely with the Chief Sales Officer and Senior Leadership Team, you will play a critical role in defining strategy, driving commercial growth, and building a market-leading managed services proposition. This role offers genuine influence, autonomy, and the opportunity to directly impact the future direction of the business while sharing in its long-term success through the employee share scheme.

If you are a commercially driven technology leader who thrives on building high-performing teams, scaling services, and turning innovation into customer value, this is a rare chance to make your mark.

Key Responsibilities

• Define and execute the Managed Services strategy aligned to wider business growth objectives
• Drive commercial performance and revenue growth across existing and new customers
• Partner closely with the Chief Sales Officer to shape propositions and maximise market opportunities
• Build, hire, and scale a high-performing Managed Services team
• Mentor and develop future leaders within the organisation
• Coach high performers while proactively managing underperformance
• Implement scalable operational structures, governance, and processes
• Act as a senior technical and commercial authority within strategic sales opportunities
• Support complex customer engagements and high-value solution sales
• Maintain strong pipeline visibility and report on business progress and performance

Essential Knowledge & Skills

• Proven senior leadership experience within IT Managed Services and/or Cyber Security environments
• Strong track record of scaling services and delivering measurable commercial growth
• Minimum 5 years’ experience leading and developing high-performing teams
• Demonstrated coaching and mentoring capability with experience developing future leaders
• Commercially focused mindset with strong understanding of profitability and revenue growth
• Excellent communication and stakeholder management skills
• Strong organisational and time management capability within fast-paced environments
• High attention to detail and commitment to service excellence
• Self-motivated and proactive leadership style with strong accountability
• Experience within the Microsoft ecosystem, including Cloud, Security, AI, and Copilot technologies
• Experience supporting complex sales engagements and enterprise-level opportunities

What We Offer

Uncapped earnings with OTE of £150,000 – £200,000

Inclusion in the Senior Leadership Team share scheme

25 days holiday increasing to 30 days with service

Additional holiday allowance including bank holidays

Buy & Sell Holiday Scheme

Pension Scheme

Death in Service benefit

50% off Broadband & Utility packages, free after two years

£1,000 Refer a Friend Scheme

Paid Charity Leave

£250 Bright Ideas Scheme

Kudos Employee Recognition Scheme

Eye care vouchers

Complimentary fresh fruit, tea, and coffee

Friday fridge and company lunches

Fun incentives and team rewards

If you are ready to take ownership of a fast-growing Managed Services function and play a pivotal role in shaping the future of an ambitious technology business, we would love to hear from you.