Site Reliability Engineer (City of London)

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe.

Role Responsibilities;

• Investigate, troubleshoot and diagnose incidents
• Provide first-third line investigation and diagnosis of incidents and Service Requests.
• Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all technical internal communications, ensuring processes are followed and all post-incident follow up and analysis.
• Escalate incidents or services requests that require system, config or code changes to appropriate on call Engineer
• Manage engineering service requests, prioritizing requests according to urgency/impact and ensuring requests are serviced in timely manner
• Work with engineers to establish or update runbooks and procedures needed for handling incidents and Service Requests.
• Develop and maintain knowledge base and respond to customer’s technical questions.
• Actively monitor integration endpoints and external programatic dependencies (i.e venue APIs).
• Maintain scripts, dashboards and other programatic tools acquired or built

Qualifications & Required Skillset;

• Ability to diagnose and troubleshoot technical issues both offline and in real-time
• Ability to handle multiple priorities and deal with ambiguity
• Experience with incident and problem management processes
• Experience working as an Application Support / DevOps or SRE Role (preferably with in Trading & Risk Management systems )
• Experience communicating to customers as well as to sr. software engineers
• Experience with Python, PostgresSQL and Unix
• Experience with writing intermediate to advanced SQL queries for data extraction and troubleshooting purposes.
• Experience with using and troubleshooting programming interfaces especially REST APIs and Web Sockets.
• Experience with monitoring tools (Grafana, DataDog)
• Experience working with Crypto and blockchain (DLT)
• Familiarity with common engineering development workflows and tools (e.g. JIRA, Confluences, github, scrum, etc…)
• Familiarly with scaling, monitoring, and general production challenges of real time (banking) systems.
• Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity
• Familiarity with AWS Cloud Infrastructure & Processes
• Familiarity with Release management processes and SDLC using agile methodologies and best practices.
• Motivated by working with people and solving their problems
• Understanding of basic programming constructs (loops, conditionals, data types, regular expressions) with the ability to write and read non-trivial production and operational scripts.