Customer Operations Executive

Job Description

Our client is a forward-thinking Scottish telecommunications provider delivering ultrafast full-fibre broadband to rural and underserved communities. With significant recent investment and ambitious growth plans, their mission is clear: to bring city-level connectivity to rural Scotland, ensuring communities can thrive, stay connected and compete in a digital world.In just a few years, theyve expanded rapidly growing from reaching only 1% of the rural population to now connecting over 50%. This remarkable journey makes it an incredibly exciting time to join a business that is scaling fast and making a genuine impact.Theyre not simply providing internet services theyre connecting communities, enabling businesses, and transforming everyday lives across the Highlands. As one of the regions most dynamic and purpose-driven digital infrastructure companies, they are committed to delivering fast, reliable broadband to areas that have long been overlooked.This is more than just a job. Its an opportunity to be part of something meaningful helping to close the digital divide and shape the future of rural Scotland.We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. Youll support customers throughout their journey, from initial enquiry through to going live with their service, ensuring every interaction is smooth, supportive and positive.Delivering an exceptional customer experience will be at the heart of everything you do.Key ResponsibilitiesRespond to customer enquiries via phone, email, and web chatunderstanding their needs and recommending the right solutionsGuide customers through the onboarding process, including booking installations and setting up accurate accountsManage and maintain your own customer pipeline while achieving service and performance targetsProvide ongoing support to customers who may need extra help before their service is fully operationalWork closely with internal teams to ensure a smooth, joined-up customer experienceSupport customer engagement across social media channels where requiredWhat Were Looking ForEssential:Experience in a customer service role (call centre, retail, hospitality)Strong communication skills with a genuine customer-first mindsetAbility to handle multiple enquiries while maintaining high service standardsA collaborative approach and team-oriented attitudeDesirable:Experience in utilities, telecommunications, or a similar service-led industryAbout YouFriendly, approachable, and naturally customer-focusedA confident communicator who enjoys helping people and solving problemsOrganised, proactive, and comfortable working in a fast-paced environmentSalary & BenefitsSalary: Depending on experienceBenefits: Discretionary Quarterly Bonus, Subsidised Gym Membership, 32 Days Holiday, 5% Enhanced Employer Pension Contribution, cycle to work scheme, 24/7 Employee Assistant ProgrammeWorking Pattern: 35 hours per week, including some evening shifts (up to 8pm) and some Saturday working.Career Development: Real opportunities to grow within a supportive, ambitious, and expanding organisationWhy Join This is a company with purpose, momentum, and a strong community focus. Youll be joining a team that genuinely cares about customers, about each other, and about making a lasting impact. Our client continues to expand, so will your opportunities to develop and progress your career.TPBN1_UKTJ