IT Operations Manager
IT Operations Manager
Initial 6 month contract, £400pd inside IR35, hybrid (2 days per week onsite in London)
We are looking for an experienced and strategic IT Operations Manager to lead the delivery of high-quality IT services across a large Local Authority environment, supporting over 5000 users across multiple sites.
This is a hands-on leadership role within the IT team, responsible for operational excellence, service improvement, supplier management and infrastructure support.
Key Responsibilities:
- Lead IT operational service delivery across the organisation
- Manage ITSM processes including Incident, Change & Problem Management
- Oversee endpoint management, asset lifecycle & device provisioning
- Ensure security patching, vulnerability management & operational resilience
- Manage IT contracts, vendors, SLAs & procurement activities
- Lead IT infrastructure improvements and disaster recovery planning
- Deliver service reporting, KPI monitoring & continuous improvement initiatives
- Manage and develop IT operational teams and resources
- Act as SME on IT projects from scoping through implementation
Key Requirements:
- ITIL Practitioner/Expert or equivalent IT qualification
- Strong experience managing ICT Operations in a Local Authority (preferred) or Public Sector organisation (essential)
- Excellent knowledge of infrastructure, endpoint management & IT security
- Proven leadership, stakeholder management & supplier management skills
- Experience driving ITIL-based service improvement initiatives